Privacy Policy

This Privacy Policy explains how Ruhhan handles personal information when you use our website [ruhhan.com], purchase digital products, or otherwise interact with us. As we operate on the Shopify platform, some data may be processed by Shopify or other integrated tools. We aim to be transparent about what we access and how third-party services may function.

By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Services.

1. What We Collect

Information You Provide to Us Directly

We only receive basic information necessary to process your order and communicate with you, such as:

  • Name and email address

  • Order details (digital products purchased)

  • Communication preferences (e.g., opt-in to emails)

We do not collect or store payment information. Payments are processed securely through third-party providers like Shopify Payments or Stripe.

Information Collected Automatically by Shopify

Shopify, our website host, may automatically collect:

  • Device/browser info

  • IP address

  • Usage data (like pages visited, clicks, etc.)

  • Cookies and analytics (to improve experience)

Please refer to Shopify's Privacy Policy for details on how Shopify collects and handles data.

2. How Your Information is Used

We only use your basic info to:

  • Deliver your digital product order

  • Communicate with you (order confirmation, updates)

  • Improve customer experience (via Shopify analytics)

  • Address technical issues

3. Digital Products & No Refund Policy

Since we sell digital downloads, all sales are final. Once you complete a purchase, the product is available for immediate download and cannot be refunded or exchanged.

Please review product details before purchase. For technical issues, contact us at info@ruhhan.com.

4. Cookies and Tracking Technologies

Shopify uses cookies to:

  • Remember preferences

  • Securely operate the website

  • Track basic analytics (visits, interactions)

You can control cookies via your browser settings. Disabling cookies may affect your experience.

5. Data Security & Retention

Your information is protected through Shopify’s secure systems. While no method is 100% secure, we and Shopify take appropriate measures to protect your data.

We only retain data as needed to:

  • Deliver your order

  • Improve service performance

  • Comply with legal obligations

6. Your Rights

Depending on your location, you may have rights such as:

  • Access or correct your data

  • Request deletion

  • Opt out of communications

To exercise any rights, contact us at info@ruhhan.com. For platform-related requests, refer to Shopify’s privacy team.

7. Children’s Privacy

Our services are not intended for users under age 16. We do not knowingly collect information from children.

8. International Users

Your data may be processed outside your country via Shopify’s systems. For users in the EU/UK or regions with strict data laws, Shopify uses legal data transfer mechanisms (like Standard Contractual Clauses).

9. Changes to This Policy

We may occasionally update this Privacy Policy. Any updates will be posted on this page with a new effective date.